About Us WARREN CLEANING AND CONSTRUCTION is a family-owned business that provides a full range of residential and commercial property damage and restoration services. Who Are the Warrens? Husband and wife owners, Josh and Toni Warren, operate on the belief that the customer always comes first. When a home or business owner suffers damage to their property—a fire, flood, or some other disaster—that trauma alone is difficult enough to deal with. But then dealing with multiple contractors, insurance companies, and even emergency responders makes the property owner’s situation that much more difficult. Josh and Toni understand that. For that reason, they strive to always view their work from the perspective of the customer, and work the way a customer would want. Josh and Toni decided to put the Warren family name on their business because, by having their own name at stake, they will do whatever is necessary to provide the best, highest-quality service possible. Rather than rely on demolition of a damaged property, WARREN CLEANING AND CONSTRUCTION prides themselves on saving what they can of both the structure and the contents and furnishings. If a piece of a customer’s home or business can be saved, WARREN will do it. This step can go a long way to help a customer’s emotional healing process in the face of devastating loss. Their History Josh Warren was introduced to construction and the electric, plumbing, and HVAC trades at an early age. His father started a construction company, and Josh grew up in the business office there, which was run by his mother. When he became old enough, he went to work for his father and continued working for him right through college and beyond—16 years in total. Eventually, Josh wanted more. He was intrigued by the disaster restoration industry, and realized there is an art to this type of work that is lost in other companies. For example, he enjoys figuring the arrangement of equipment to ensure optimal drying of a structure, or calculating the cost to save a building and its contents versus complete demolition of everything. Josh wants to be the best at what he does, and enhance the reputation of the industry in general, rather than be seen simply as a fire chaser. He’s very much on top of industry and technology trends, and passes his knowledge and experience along in everything he does. Toni Warren is the customer service side of the business. She has a background in retail and commercial real estate, and a degree in International Business. Other hands-on work experience includes managing employee teams in the hospitality industry and several years working in property management. In other words, Toni has worked on both the front line and behind the scenes. She understands what it takes to provide excellent customer service, so that clients keep coming back for more. How Do They Operate? This husband and wife duo complement each other well in this business they built together. Josh has the background in the service delivery and technical aspects, while Toni handles customer response and satisfaction. And, they’re your neighbors. Their two offices—one based in Big Stone Gap, VA, and the other Hendersonville, NC—means they can cover a wide geographic radius, approximately two hours from each location. They run their business on several guiding principles: Keep the property owner at the forefront – You, the customer, come first, and we do what it takes to address your every need. To them, your home or business property damage is not “just another job.” Every client is unique, every job is different, and both receive their full respect, focus, and attention. We strive to salvage, clean, and restore as much of your structure and as many of your furnishings and personal belonging as possible. We know it is not always possible, but we consider all options, something property owners and insurance companies appreciate. With the family name and the business name the same—Warren—we know our name is at stake and our reputation on the line, so we pride ourselves on providing excellent customer service and top-quality cleaning and restoration services. Josh and Toni Warren want WARREN CLEANING AND RESTORATION to be your company of choice when the need arises. They understand what you’re going through, and take pride in helping you work through difficult, even disastrous, events safely and effectively—so you can get your home or business life back to normal as quickly as possible. Their goal is to always exceed your expectations in terms of both the quality of work performed and the level of customer service you receive. WARREN CLEANING AND RESTORATION puts you first and keeps your needs in mind at all times.